COVID-19 Protection Policy
Updates on COVID-19
With the ongoing scenarios regarding COVID-19, we want to share with you updates. These times are uncertain. But we are confident in one thing: putting the health and safety of our teams and customers a top priority.
We are doing everything we can to ensure that all of our products and facilities continue to be sterilized. Our team is committed to staying healthy and helping our customers stay healthy as well.
We apologize for the delay in placing your order. Production or shipments can be affected by global issues beyond our control and lead to waiting moments.
We look forward to maintaining the regular delivery of your orders as best we can and appreciate your patience.
Immediately! © 2020 IAlluring
Shipping Policy
- Thank you for visiting and buying at www.ialluring.co The following are the terms and conditions of our shipping policy.
- If we encounter a large number of orders, delivery can be delayed within a few days. Please allow additional transit time for delivery. (Since the Covid-19 virus delays international shipments, please trust and wait until the product arrives)
- Shipping rates and delivery estimates The shipping cost for your order will be calculated and displayed at checkout.
- Usually, we ship goods after 3-5 working days after payment confirmation.
We offer free shipping:
- Free international standard delivery 4-14 days and 15-30 days (depending on the product you can check on the page you want to buy).
- We are not responsible for delays caused by the custom tax and other custom charges.
- Delays in delivery can sometimes happen.
- Sometimes the order may arrive before the expected delivery time.
Delivery confirmation and order tracking
- An online tracking system allows you to track your order from the moment it was shipped to the moment it arrived at its destination.
- You will receive a Shipment Confirmation email once your item has shipped with your tracking number. The tracking number will be available as soon as the item is shipped.
- You can check the product at https://www.17track.net/en
Customs, Duties, and Taxes
- www.ialluring.co It is not responsible for any customs and taxes that apply to your order. All fees charged during or after delivery are the responsibility of the customer (taxes, duties, etc.).
* Refunds: We do not offer refunds for discounted products only if they are damaged.
Damages
- www.ialluring.co Not responsible for any items damaged during transportation. If you receive your order damaged please contact us and we will process a claim to the carrier.
- Please note all damaged packaging materials and merchandise before asking us to complete a claim.
- If the order is lost, we can resend or refund the order.
Refund Policy
- Guaranteed products and impressive quality. Before choosing a product, please read the size chart carefully and don’t choose the size according to your habits.
- We refund the full amount in the event that the product is not delivered to the customer. (If the customer does not re-ship)
- If your order does not arrive within 40 days, we will give our customers a full refund * (due to Covid-19 this policy will be extended from 50-60 days).
Cancel Order
- If the customer wishes to cancel the order, the customer must cancel within 8 hours after the order is paid for, after 8 hours the order cannot be canceled.
- To initiate a return, you can contact us at ialluring.shop@gmail.com If your return is accepted, we will send you a return label as well as for instructions on how and where to send your parcel. Items returned to us without a prior refund will not be accepted.
- You can contact us anytime with any questions regarding return of the product at ialluring.shop@gmail.com
Damage and problems
- Please review your order at reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can assess the problem and make it right.
Exceptions / Products that can not be returned
- To be eligible for a return, your item must be in the same condition that you received, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.